CusTray Custom 3D-printed trays

Frequently asked questions

Designing

What's the difference between Separate Trays and Fused Trays?

Separate Trays generates multiple individual trays that each print on their own and get arranged in a drawer by you afterwards - each tray only has to fit your build plate on its own. Fused Trays generates one single piece with multiple compartments built in, printed in one go - no assembly, but the whole piece has to fit your build plate at once.

How do you make sure a design actually fits my printer?

You set your nozzle diameter and build plate width, depth and max print height once. Every design is checked against those numbers on our server before it's generated - anything too large is rejected with a clear message instead of being handed to you broken.

What does my nozzle diameter change?

It sets your wall thickness automatically - enough 3D-printed wall passes at your nozzle size to reach a firm wall as close to 2mm as that width allows, never less than 1.8mm. A 0.6mm nozzle lands on 3 passes (1.8mm, closer to 2mm than 4 passes at 2.4mm would be); other nozzle sizes use however many passes get them there. You don't need to work out wall thickness yourself.

What file formats do I get?

3MF, ready to open directly in your slicer.

Plans & billing

How does the subscription work?

Each plan includes a monthly allowance of designs. You're billed monthly and can cancel anytime - see the Pricing page for current tiers.

What's the Commercial License for?

Starter and Pro are for personal use. If you want to sell physical prints made from designs you create on CusTray, that right is included with the Enterprise plan.

Do you print and ship items to me?

No - CusTray is download only. You get print-ready files and print them yourself, or have them printed locally.

Something went wrong

My design doesn't look right when I open the file - what do I do?

Email support@custray.com with your order details (the part number shown on My Orders) and a description or screenshot of the problem, and we'll take a look.